Behavior Health Service Provider

A Los Angeles Behavior Health Service Provider was experiencing significant trouble with inconsistent revenue and service delivery issues.

We designed and implemented new sales, marketing and operational initiatives, creating a 140% increase in revenue in 10 months.

The challenge

When we started with this provider, they were experiencing high staff turnover, inconsistent and unpredictable revenue and inconsistent service delivery.

An overall lack of budgeting and planning with no clear definition of roles and responsibilities led to a chaotic employee and client experience.

'Doing the minimum to get by' had become the norm.

How we helped

• Developed a profitable referral and client acquisition strategy
• Built new organizational structure, aligned to the new strategy
• Successfully prepared facility for accreditation process with various insurance companies
• Fulfilled State licensing renewal and site visit requirements
• Developed and implemented new operational systems and procedures in compliance with state standards.

Value delivered

• Increased revenues by 140% in 10 months
• A dramatic increase in pride and accountability in employees
• Doubled the number of insurance companies the facility was a provider for
• Successfully navigated State licensing renewal and site visit
• Raised internal standards above state mandated compliance levels
• Greatly improved both client loyalty and employee satisfaction
• Dramatically shifted culture to 'going the extra mile for better outcomes for our clients'